Quality management aims to create a high-quality, high-performance product or
service that meets and exceeds the customers’ expectations. This research seeks to
highlight the concept of quality control (QC) and quality costs as essential elements
which are the rudiments controlling the survival of organisations in the marketplace.
This requires spending on two types of quality costs, prevention costs (PCs) and
appraisal costs. These costs aim at the reduction of two types of quality costs,
internal failure costs (IFCs) and external failure costs (EFCs). It also takes account
of the investment in QC team IFCs and EFCs. This research is tailored towards
clarifying the nature and the relationship between types of quality costs and total
quality costs. Moreover, it seeks to measure the impact of quality improvement on
productivity and costs, hence creating a practical opportunity for improvements for
organisations. The study collected data from a textile company’s records in Iraq.
The field cohabiting method was followed by the researcher to highlight the main
results of this study. Technological obsolescence led to an increase in the proportion
of products requiring re-work or scrapping, thereby increasing costs and decreasing
the levels of quality and productivity. The results also indicate that there was a
PCs weakness in maintenance and protection programmes affecting quality and
productivity